Agreement and eligibility
You must be legally able to enter into a binding agreement and be at least 18 years old to create a Ruhana workspace. If applicable law permits business use at a lower age, a parent, guardian, or authorized organization must accept these Terms and remain responsible for the account.
“Customer,” “you,” and “your” mean the person accepting these Terms and any organization they represent. “Ruhana,” “we,” “us,” and “our” mean Ruhana AI. If an order form or signed agreement conflicts with these Terms, that document controls for the specific conflict.
Accounts and workspaces
You must provide accurate information, keep account access secure, and promptly tell us about suspected unauthorized use. Passwordless email codes and connected identity providers are personal to the intended user and must not be shared. You are responsible for activity performed through your workspace and for managing team-member access.
We may rely on instructions from workspace owners and administrators. If you lose access to your authentication email or identity provider, recovery may require reasonable verification of ownership.
The Services
Ruhana lets customers configure and deploy video or chat agents, connect business knowledge, observe limited website context, conduct conversations, and review outcomes and analytics. Features, limits, supported integrations, and availability may vary by plan and may evolve over time.
We may provide previews, trials, beta functionality, or illustrative data. Preview and beta features may be incomplete, change without notice, and should not be used where a failure could cause material harm. Illustrative dashboard data is not a promise of future performance.
Content and likeness rights
“Customer Content” includes photographs, likenesses, voice materials, instructions, websites, documents, knowledge sources, messages, branding, and other material you submit or connect to the Services. You keep ownership of Customer Content.
You grant Ruhana and its service providers a limited, worldwide license to host, copy, process, adapt, transmit, display, and create technical derivatives of Customer Content only as reasonably necessary to provide, secure, support, and improve the Services and comply with law. This license ends when the content is deleted, subject to reasonable backup, legal, and security retention.
You represent and warrant that:
- you own Customer Content or have every permission needed to use it with Ruhana;
- each person whose face, voice, name, or likeness is used has given valid, informed authorization for the intended avatar use;
- Customer Content and its use do not violate privacy, publicity, intellectual-property, employment, contractual, or other rights; and
- you will not upload a person’s likeness to impersonate, deceive, defraud, harass, or mislead others.
We may request evidence of authorization and may remove or disable an avatar where consent, ownership, safety, or identity is reasonably disputed.
Responsible agent use
You control where your agent is installed, the knowledge and instructions it receives, the actions it may propose or take, and how your organization uses conversation data. You are responsible for your deployment and must:
- clearly disclose that visitors are interacting with an AI agent whenever required by law or needed to avoid deception;
- provide an appropriate privacy notice and obtain legally required consent for microphone access, recording, tracking, marketing, or lead collection;
- configure human review and escalation for material decisions or sensitive situations;
- keep business information, prices, policies, and connected knowledge accurate; and
- test the agent and its actions before deploying it to real visitors.
Ruhana’s interface is not a substitute for your own legal, accessibility, consumer, employment, or industry-compliance review.
Acceptable use
You may not use the Services to:
- break the law, violate another person’s rights, or facilitate fraud, abuse, harassment, exploitation, or violence;
- create deceptive deepfakes, impersonate a real person without permission, or hide an agent’s artificial nature where disclosure is required;
- collect passwords, authentication secrets, full payment-card data, government identifiers, or highly sensitive information without a lawful and necessary purpose;
- make decisions in healthcare, employment, housing, credit, education, insurance, legal services, or another high-impact area without qualified human oversight and required safeguards;
- send spam, unlawful marketing, malware, or content designed to manipulate or mislead;
- probe, attack, disrupt, overload, bypass limits, reverse engineer, or gain unauthorized access to the Services or another customer’s data;
- resell or provide the Services as a competing platform except under an agreement that permits it; or
- use output or access to infringe intellectual-property rights or develop systems in violation of applicable third-party terms.
We may investigate suspected misuse and cooperate with lawful requests. Enforcement may include limiting an agent, removing content, suspending access, or terminating an account.
AI outputs and actions
AI-generated speech, text, analysis, classifications, recommendations, and suggested actions (“Outputs”) are probabilistic. They may be incomplete, inaccurate, outdated, offensive, or unsuitable for a particular purpose. Similar inputs may produce similar outputs for different users.
You must review Outputs appropriate to the risk before relying on or publishing them. Do not treat Outputs as legal, medical, financial, employment, safety, or other professional advice. You remain responsible for offers, representations, purchases, bookings, lead decisions, handoffs, and other actions taken through your agent.
Plans and payment
Paid features, usage allowances, overages, billing periods, taxes, and renewal terms will be shown at purchase or in an applicable order. You authorize us and our payment provider to charge amounts when due. Except where law or the applicable order requires otherwise, fees already paid are non-refundable.
We may change pricing prospectively by providing reasonable notice. Continued use after a renewal or price change constitutes acceptance of the disclosed charge. We may limit or suspend paid functionality for overdue amounts.
Ownership
Ruhana and its licensors own the Services, including our software, interface, product design, documentation, models and workflows we develop, and Ruhana branding. Subject to these Terms and applicable plan limits, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Services during your subscription.
If you provide feedback, you allow us to use it without restriction or compensation, provided we do not identify you publicly as its source without permission. No rights are granted except those expressly stated in these Terms.
Third-party services
The Services depend on or may connect to third-party products, including identity, hosting, AI, avatar, website-ingestion, communications, and payment providers. Your use of a connected service may also be governed by that provider’s terms and privacy policy. We are not responsible for a third party’s independent services, content, or changes.
You authorize Ruhana to exchange information with a provider when you enable the relevant feature. Disabling an integration may limit functionality but does not necessarily delete information already processed under the provider’s terms.
Suspension and termination
You may stop using the Services at any time and may request workspace deletion through available account controls or support. Charges already incurred remain due.
We may suspend or terminate access where reasonably necessary to address a material breach, unlawful or harmful use, security risk, non-payment, third-party restriction, or risk to the Services or other users. Where practical, we will provide notice and an opportunity to cure. Provisions that by their nature should survive termination—including ownership, payment obligations, disclaimers, and liability limits—will survive.
Disclaimers and liability
To the maximum extent permitted by law, the Services and Outputs are provided “as is” and “as available.” Ruhana disclaims implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and uninterrupted or error-free operation.
To the maximum extent permitted by law, Ruhana will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, data, or business opportunity, arising from the Services. Ruhana’s aggregate liability for claims relating to the Services will not exceed the amount you paid Ruhana for the Services during the three months before the event giving rise to the claim, or US$100 if you used only free Services.
Some jurisdictions do not allow certain exclusions or limits. In those places, these provisions apply only to the extent permitted, and mandatory consumer rights remain unaffected. Nothing excludes liability that cannot lawfully be excluded.
Your responsibility for claims
To the extent permitted by law, you will defend and indemnify Ruhana from third-party claims, losses, and reasonable costs arising from your Customer Content, your deployed agents, your violation of these Terms, or your infringement of another person’s rights. We will give reasonable notice and cooperation, and you may not settle a claim in a way that admits fault by or imposes obligations on Ruhana without our consent.
Changes
We may update the Services and these Terms. We will post updated Terms with a new effective date and provide additional notice of material changes where required. If you do not agree to revised Terms, stop using the Services before they take effect. Continued use after the effective date means you accept them.
If any provision is unenforceable, it will be limited to the minimum extent necessary and the remaining provisions will continue. A failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; Ruhana may assign them as part of a reorganization, financing, merger, acquisition, or transfer of the Services.
Contact
Questions about these Terms can be sent to support@ruhanaai.com. Our handling of personal information is described in the Privacy Policy.